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Privacy Policy

1. introduction

This Privacy Policy explains the terms under which VipGo, with registered office at Estrada Nacional 9.2 nº10A, Pero Negro, 2590-425 Sobral de Monte Agraço, collects, uses and processes data and information from its users through its website www.vipgo.pt and other digital platforms. The rules for collecting, using and processing data and information are in accordance with national legislation and the General Data Protection Regulation (GDPR) 2016/679 of the European Parliament and of the Council of April 27, 2016.

We ask that you read this Privacy Policy carefully to clarify the data collected, the purposes for which it is collected, how it is processed and your rights.

2. Data collection methods

VipGo collects data from its users through the following platforms:

  • Registration of users on the website;
  • Newsletter subscription;
  • Contacting users via corporate e-mails (info@vipgo.pt).

3. Data collected

VipGo may collect the following categories of personal data from its users:

  • Identification and contact: name and email address, among others;
  • Technical information about computer devices: operating system, resolution, software, search engine or mobile device used to access the website;
  • Payment and financial information: name, address and tax number of users who carry out commercial transactions with us;
  • Anonymous information: activity log and website navigation.

4. Use of the Data Collected

VipGo uses the data collected for the following purposes:

  • Making its services available to the user;
  • Providing user support;
  • Compliance with contractual and legal obligations;
  • Providing information and content of interest to the user;
  • Improving the functioning of the website, including content management and prioritization.

5. Data transmission

VipGo transmits the data of its users to its service providers, which are external companies for assistance and support in its business, to the strictest extent possible, and they are obliged to comply with the rules and regulations for the protection of personal data.

6. Data Breach

VipGo uses various technical and organizational measures for technological protection against attacks on users’ personal information and only subcontracts service providers that guarantee the same level of protection.

The violation, or attempted violation, of databases obtained through the website will result in the immediate judicial liability of the offender(s).

7. Data subjects’ rights

Users can exercise their rights by contacting VipGo using the following contact details:

  • Email: info@vipgo.pt
  • Address: Estrada Nacional 9.2 nº10A, Pero Negro, 2590-425 Sobral de Monte Agraço

VipGo users have and can exercise the following rights with regard to their personal data:

  • Right to Information: At the time of collection or processing, the holder of personal data has the right to be informed of the purpose of the processing, the data controller, entities to which their data may be communicated, conditions for access and rectification and which mandatory and optional data will be collected.
  • Right of Access: The holder of personal data has the right to access it, without restriction or delay, as well as to know what information is available about the origin of the data, the purposes for which it is processed and its communication to third parties.
  • Right of rectification: The data subject has the right to demand that the data concerning him/her is accurate and up-to-date, and may at any time request its rectification from VipGo’s data controller.
  • Right to erasure: The data subject has the right to have their data no longer processed, erased and deleted, under certain conditions, in the event of:
  • They are no longer needed for the purpose for which they were collected;
  • The data subjects withdraw their consent or object to the processing of their data;
  • If the data processing does not comply with legal provisions.
  • Right to Limitation of Processing: The holder of personal data has the right to have their data limited only to what is essential for the purpose of the processing.
  • Right to Data Portability: The data subject has the right to receive his or her data or to request that it be passed on to another entity that becomes the new person responsible for his or her personal data (only if this is technically possible).
  • Right to object: The data subject has the right to object, at his/her request and free of charge, to the processing of his/her personal data for the purposes of direct marketing or any other form of prospecting and to his/her personal data being communicated to third parties, unless otherwise provided by law.
  • Right to Know of a Data Breach: The holder of personal data has the right to be informed if there is a security breach that compromises their data.
  • Right to Complain to the Supervisory Authority: The holder of personal data has the right to complain not only to VipGo’s personal data controller, but also to the supervisory authority, the National Data Protection Commission.

8. Data retention period

The data collected is processed for the period strictly necessary to fulfill the specific purpose of each one.

The identification data of registered users and the list of reading articles saved are kept for as long as their relationship with the user is maintained. They shall remain in force until the user deletes his/her registration on the website or requests deletion/cancellation of his/her subscription.

For the purposes of commercial transactions and compliance with legal billing obligations, data will be kept for the period legally provided for compliance with legal obligations, as well as for contesting legal situations and for as long as these continue.

9. Final considerations

VipGo is not responsible for the content of user comments, so any personal data that is disclosed by a user in this context will be promptly deleted the moment VipGo is notified of the disclosure of such data.

VipGo reserves the right to change its Privacy Policy, Cookies Policy and Terms and Conditions described on this page, so we advise you to visit this address frequently. We believe that users are aware of these policies when browsing www.vipgo.pt.

Date of last revision: 25/06/2024

10. Complaints book

Users can access the electronic complaints book via the following link: livrodereclamacoes.pt.